204 Fane Drive, Berinsfield, Wallingford, Oxfordshire OX10 7QA - Call Us: 01865 341036


Dentist treating patient in surgery

Useful Patient Information

Out Of Hours Care

Dentalcare always try to help patients in urgent need, with emergency appointments. You can call during opening hours, or email after we close and we will call you the next day.

You can also try the NHS emergency and urgent care support line, by calling 111 at any time. More information on dental support and details of when to use the service can be seen at:
Dental emergencies and 111  

Professional Bodies

Dentistry is a key service which should be provided to the best possible standard. Two UK professional bodies help ensure good service, the GDC listed below and the CQC, as in our live, embedded rating:

General Dental Council

A statutory body, with significant responsibility for regulating dentists, or support staff, setting standards of care and for policy development. See more information:
About The GDC  

Complaints Procedure

As the services listed generally do, we ask if you can initially refer any complaints to the practice. You are welcome to speak to the Practice Manager at a convenient time, in complete confidence.

Should you still wish to pursue a complaint externally, you are perfectly entitled to do so and are able to take issues forward for all treatment. They is likely to fall into two categories:

NHS Complaints

The NHS take complaints about any service seriously and have a number of avenues available. We would recommend reading their entry on the NHS Choices website:
How to make an NHS complaint  

Private Dentistry Complaints

These should be referred to the Dental Complaints Service, overseen by the General Dental Council, the regulatory body for dental work in the UK. For more information, see:
Private treatment complaints  

British Dental Association

The leading professional membership organisation for dentists in the UK. Also providing key support on maintaining good standards, see more detail on this at:
BDA good practice  

Privacy, Cookies & The Web

Our practice websites are part of Dentalcare Group online. To contact Group HQ, see our privacy, cookie and confidentiality policies, or when the website was last updated, go to:
Dentalcare Group